Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk.
chatwoot.comChatwoot is an AI-powered, open-source customer support platform. Self-host or use our cloud to manage live chat, email, WhatsApp, and social conversations.
Customer Supportopen-sourceaiautomationemailsocial media
Visit sitePros
- +Open-source with self-hosting option for full data ownership and compliance
- +Omnichannel support covering live chat, email, WhatsApp, and social platforms
- +Built-in AI assistant (Captain) automates responses and boosts agent productivity
- +SOC 2 Type II compliant with 25k GitHub stars and 400+ contributors
Cons
- −Self-hosting requires technical expertise to set up and maintain
- −AI features may require training on existing help center content to be effective
- −Can be complex to configure for teams with highly custom support workflows
About this tool
AI-generatedChatwoot is an open-source, AI-powered customer support platform offering omnichannel inbox management across live chat, email, WhatsApp, and social media. It includes a built-in AI agent (Captain) for automating responses and a knowledge base for self-service. Available as a self-hosted solution or cloud service, it positions itself as an alternative to Intercom and Zendesk.